Recent Posts Utilize everything you have at your disposal before adding and expanding new capabilities. It is human nature to desire the "latest and...

Recent Posts There is no room for error in the marketplace today. We must all strive to be flawless in our execution. Whether you are touching the...

Recent Posts As an industry, we all need to adapt or die. We must bring our entire team along with us to be successful. Whether you are an Agency...

Recent Posts When I first started my career as an agency owner back in 1983, I was young and eager, but didn’t have a lot of industry knowledge....

Recent Posts We are pleased to announce the addition of several private Carrier study groups this month. We are also adding a new industry study...

Recent Posts Today's customers are emboldened. They have a higher expectation of the sales and service experience. In the "old days" they would...

Recent Posts Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old...

Recent Posts Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text,...