Meet the team
About Us
Experienced professionals helping agents succeed.
Who
We
Are
Who
We
Are
Troy Korsgaden
Chief executive officer
Troy Korsgaden is a highly sought-after insurance and financial services consultant. He is the principal of Korsgaden Insights, an organization that specializes in global marketing, distribution, agency building, and technology strategies for many of the world’s largest insurance carriers and financial services companies. As a consultant, speaker, and author of 11 books, Troy’s mission is to help the industry and its representatives wake up to the radical transformation taking place in the insurance industry.
Sam Geraci
Chief operating officer
Sam Geraci is a 27-year veteran of the insurance industry with deep expertise in property and casualty insurance, industry trends, and strategic leadership. He previously served as Enterprise Vice President of Strategy at American Family Insurance, where he played a key role in more than doubling the company’s revenue and capital. Earlier in his career, he held leadership roles at Liberty Mutual and the Boston Consulting Group, contributing to large-scale transformation and growth initiatives. Sam is based in Madison, Wisconsin.
Michelle Hubert
PRINCIPal
Michelle Humbert is a principal with Korsgaden Insights. Before joining Korsgaden Insights, she spent 30 years in the financial services and insurance industry helping business owners attain operational and leadership excellence. She is the author of Living with Purpose, A Million Dollar Round Table qualifier, and an international speaker, specializing in developing leaders, building culture, and driving results.
Caroline Geraci
Chief administrative officer
Caroline Geraci began her career as a corporate attorney, working at top firms in Philadelphia and Chicago before transitioning into entrepreneurship and business leadership. She has founded several companies and nonprofits, leveraging her background in law and strategic planning to support sustainable growth. In addition to her current executive leadership work, she coaches entrepreneurs and manages a real estate investment business. Caroline lives in Madison, Wisconsin, and enjoys hiking and nature photography in her spare time.
Rob Quesnel
principal
Chief marketing officer
Rob Quesnel has over 34 years of leadership experience in the insurance industry, primarily with American Family Insurance. Starting as an agency owner in Minnesota, he went on to lead in roles across sales training, leadership development, marketing, and strategic operations. Rob served as Vice President of Marketing and held board positions with LIMRA and regional business coalitions. He has lived and worked in Minnesota, Wisconsin, Oregon, and Washington.
Chuck Manganelli
PRINCIPal
Chuck Manganelli began his career as a scratch agent and grew his book to over 2,000 policies in just five years. He later served as a district and state manager at American Family Insurance, focusing on commercial lines, life insurance, and agency operations. Chuck also led corporate care center sales teams, enhancing both customer satisfaction and sales results. He resides in suburban Chicago, Illinois.
John Fentress
PRINCIPal
John Fentress brings decades of experience in agency development and leadership. He began his career as an agency owner, earning the Conference of Champions honor 22 times. He later served as a district, state, and regional manager at Shelter Insurance, where he became a recognized expert in life insurance. John is the founder of Compass Consulting and is based in Lexington, Kentucky.
Bethany Jansen
PRINCIPal
Bethany Jansen is a recognized leader in insurance and technology, known for driving innovation in content strategy, generative AI, and data-driven growth. A 2023 Women in Insurance Leadership NEXT honoree, she has led major initiatives in small business insurance and the E&S market at American Family Insurance. Her earlier career includes roles in public policy and finance with the State of Wisconsin. Bethany holds a B.A. from Winona State University and an MPA from Northern Illinois University. She lives in Blaine, Minnesota.
Steve Woodworth
PRINCIPal
Steve “Woody” Woodworth has over 33+ years in insurance, starting as a captive agent and trainer. After becoming an independent agency owner and recruiter, he’s helped over 200 agents transition to independence across three national groups. Since January 2025, he has worked as an independent consultant to agents and agency groups. He’s earned Travelers Agent of the Year (2016) and State Auto’s Distinguished Contribution Award (2016).
What
We
Do
What
We
Do
We don’t sell software.
We don’t lock you into contracts.
We don’t offer fluff.
We offer real-world tools,
training, and infrastructure—curated
for agents who want
to grow without going it alone.
We provide the business-building power agents need to scale faster, sell smarter, serve better, and stay ahead in a rapidly evolving market. We combine world-class training, competitive intelligence, volume discounts, and real-world support—designed by experts who know what it takes to thrive in today’s insurance landscape.
Competitive Intelligence
Real-time rate change alerts, deep-dive market trend reports, and exclusive insights from the same experts advising insurance carriers.
Proven Growth Strategies
Sales and marketing training designed by top agents and industry leaders like Troy Korsgaden, with live coaching, digital courses, and proprietary tools.
Big-Business Benefits for Agents
Vendor discounts, and legal/accounting hotlines—previously only available to the big players.
High-Impact Community
Peer networking, expert office hours, small-group coaching, and a private member forum built to foster connection, support, and real momentum.
Why We
Do It
Our Mission
To preserve insurance agency for the next generation
Our Vision
A new era of agency—where agents are seen, supported, and set up to thrive. Where powerful resources, trusted guidance, and a vibrant peer community give hardworking agents the edge they deserve. Where no one builds alone.
Our Belief
Insurance agency isn’t just a career—it’s a cornerstone of local communities, a driver of trust, and a powerful engine of opportunity. But in today’s market, great agents are being squeezed out—not for lack of talent, but for lack of support. We believe success shouldn’t require a corporate resume, a seven-figure budget, or insider connections. It should be available to anyone willing to work hard, lead with integrity, and serve with heart.
These dedicated agents are worth protecting. The ones who show up early and stay late. Who build real relationships with clients, not just policies. Who invest in their communities and in their craft. This is who we serve—because they make this industry matter.
Our Call to Action
If you’re an agent who believes in hard work, leads with empathy, and stays committed to serving with integrity—we’re building this for you.
If you’re a leader who believes in protecting what’s best about this profession—let’s make sure the agents you serve have everything they need to grow, compete, and stay true to what matters most.
Because this work matters. And so do the people doing it right.
Join Korsgaden Insights community
Connect with like-minded agents and tap into mutually beneficial growth opportunities.