Continuous Improvement
A cycle of continuous improvement is what separates the very best from the average.
Listen carefully in every interaction you have with your company's current customers and prospects. Encourage everyone on your team to get to the bottom of every hesitation, every objection, and every complaint. These are not negatives; They are opportunities to learn on what you can do better to meet customers' needs.
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Articles by
Troy Korsgaden
Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.