Focus Technology on Improving the Client Experience... Not Just Cutting Expenses
Changes in the economy, regulatory environment and market conditions, along with the need to increase rates to maintain profitability have created a perfect storm that has left many in the industry flat-footed, trying to figure out how to retain clients and increase market share. Many carriers have turned to technology to address this issue, and it is certainly an integral part of the solution. But I believe that, as an industry, we have lost our way. For too many, technology has become a strategy for cutting costs rather than enhancing the client experience.
#BeginFromHere #ClientExperience
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Articles by
Troy Korsgaden
Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.