Recent Posts There is no room for error in the marketplace today. We must all strive to be flawless in our execution. Whether you are touching the customer through service, marketing, sales, claims, or policy issuance. We all must be singing off the same song sheet....

Recent Posts As an industry, we all need to adapt or die. We must bring our entire team along with us to be successful. Whether you are an Agency Owner, a Broker, a Firm, or even a Carrier- we must earn the right to put more products and services in to every household...

Recent Posts When I first started my career as an agency owner back in 1983, I was young and eager, but didn’t have a lot of industry knowledge. Fresh out of career school, I was fortunate to have had a District Manager who took me under his wing. He was a mentor, a...

Recent Posts We are pleased to announce the addition of several private Carrier study groups this month. We are also adding a new industry study group open to the general public in July. If you would like more information please email: emily@korsgaden.com. I can...

Recent Posts Today's customers are emboldened. They have a higher expectation of the sales and service experience. In the "old days" they would allow you a few. Today, they want everything "now". Our interactions, processes and systems must be delivered at light...

Recent Posts Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old friends and make new friendships. Thank you Michael and Taylor for allowing me to be a small part of your outstanding event!...

Recent Posts Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text, email or other technology. We must make a commitment to reaching 100% of our customers consistently every year, using...

Recent Posts In everything you do give it your all, both personally and as a team. As a Carrier, Broker, agency, or firm... Stand up new capabilities and continuously improve existing capabilities. Today, Troy talks about standing up and improving Lead Capabilities....