The Best Customer Survey Is A Personal Phone Call To Follow Up
The best customer survey is a personal phone call following up. Every improvement point has a dramatic effect on your bottom line.
Simply put... "the best defense, is a great offense".
#Retention #CustomerFirstStrategies #DiscussionPartnerStudyGroups #InflectionPoint #KorsgadenLearningAndPerformance
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Articles by
Troy Korsgaden
Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.