Times Have Changed

customer experience future lead management tips Apr 28, 2022

The whole experience for the customer has changed. Everything is being turned upside-down in the insurance and financial services industry. Why? Because the customer has the keys to the kingdom- and has a higher expectation for service and sales. Changing your business model to meet customer expectations is not an option. Our first step to connect with the customer where they want to connect.

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Troy Korsgaden

Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.

Times Have Changed

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