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Changes in the economy, regulatory environment and market conditions, along with the need to increase rates to maintain profitability have created a perfect storm that has left many in the industry flat-footed, trying to figure out how to retain clients and increase market share. Many carriers have turned to technology to address this issue, and it is certainly an integral part of the solution. But I believe that, as an industry, we have lost our way. For too many, technology has become a strategy for cutting costs rather than enhancing the client experience. #BeginFromHere #ClientExperience KorsgadenInsights.com

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