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We often hear the term concierge service, but it’s high-level follow-up that enhances your client’s overall experience. This doesn’t necessarily require adding additional team members to the payroll. Just develop a new system for the way your current team performs follow-up. It might be a simple next-day call to reiterate key discoveries and action items from the previous day’s appointment and to find out if the client has questions or concerns.

#ClientExperience #KorsgadenLearningAndPreformance

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