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Agency Business Owners, Team Members, and Carrier Employees should constantly be updating scripts. Continuous improvement should be the goal for all customer interactions. Have a script for in-person, over the phone, or virtual. The objectives should be the same. In this one minute video short clip, TK talks about the importance of roleplay.

#BusinessDevelopment #NeverStopLearning #StandUpNewCapabilities #KorsgadenCarrierConsulting #KorsgadenLearningAndDevelopment

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