The Customer Is Emboldened

The Customer Is Emboldened

Recent Posts Today’s customers are emboldened. They have a higher expectation of the sales and service experience. In the “old days” they would allow you a few. Today, they want everything “now”. Our interactions, processes and systems...
Soup Live 2022

Soup Live 2022

Recent Posts Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old friends and make new friendships. Thank you Michael and Taylor for allowing me to be a small part of your outstanding event!...
Systems and Processes Must Be Sustainable

Systems and Processes Must Be Sustainable

Recent Posts Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text, email or other technology. We must make a commitment to reaching 100% of our customers consistently every year, using...

Times Have Changed

Recent Posts Listen on Spotify and Apple Podcast: #KorsgadenCarrierConsulting #KorsgadenLearningAndDevelopment #DiscussionPartnerAccelerator #InflectionPoint #leadershippodcast
Go Out On A Limb

Go Out On A Limb

Recent Posts In everything you do give it your all, both personally and as a team. As a Carrier, Broker, agency, or firm… Stand up new capabilities and continuously improve existing capabilities. Today, Troy talks about standing up and improving Lead...