Insights

Get the most out of your payroll. People are the most underutilized asset in most businesses. Recruiting and onboarding the right people will improve your profitability. There are 3 steps in building a high-performance team:

1.  Power Recruiting
2. Intense Selection
3. High-Impact Training

#Recruiting...

In this virtual talk, Troy speaks about the need to make a profit in business. Every person that receives a check in the organization must be a profit center. If you are not a profit center, you are an expense (a cost center). As business owners we often get asked to make donations. We give a lot! However, we don't do it for write-offs. We do it...

There is no room for error in the marketplace today. We must all strive to be flawless in our execution. Whether you are touching the customer through service, marketing, sales, claims, or policy issuance. We all must be singing off the same song sheet. 

#KorsgadenCarrierConsulting #KorsgadenLearningAndDevelopment...

As an industry, we all need to adapt or die. We must bring our entire team along with us to be successful. Whether you are an Agency Owner, a Broker, a Firm, or even a Carrier- we must earn the right to put more products and services in to every household we serve.

Listen on Spotify and Apple Podcast:
Link To Listen On Spotify
Link To Listen On...

When I first started my career as an agency owner back in 1983, I was young and eager, but didn’t have a lot of industry knowledge. Fresh out of career school, I was fortunate to have had a District Manager who took me under his wing. He was a mentor, a friend, a coach, a cheerleader, and, when needed, an authoritarian. I can say, without...

We are pleased to announce the addition of several private Carrier study groups this month. We are also adding a new industry study group open to the general public in July.

If you would like more information please email: [email protected]. I can connect you to one of our leaders here at Korsgaden International to...

Today's customers are emboldened. They have a higher expectation of the sales and service experience. In the "old days" they would allow you a few. Today, they want everything "now". Our interactions, processes and systems must be delivered at light speed. At the same time it must be personalized and meaningful. Simply put- it's not negotiable...

Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text, email or other technology. We must make a commitment to reaching 100% of our customers consistently every year, using every method available. 

Not every customer will physically come in every year. However,...

In everything you do give it your all, both personally and as a team. As a Carrier, Broker, agency, or firm... Stand up new capabilities and continuously improve existing capabilities. Today, Troy talks about standing up and improving Lead Capabilities. Go out on a limb, because that is where all the fruit is. It might feel clunky at first when...