Recent Posts A native of Visalia, California, Troy Korsgaden worked his way up through the insurance industry to become a noted expert and speaker. After building a profitable insurance agency with his partner, he founded Korsgaden International, a consulting company...

Recent Posts December 12, 2019 / Podcast It's all about the customer, right? You hear it a lot, but do you know how to back up those words with actions? This week we're talking to longtime industry veteran Troy Korsgaden who (literally) wrote the book on making...

Recent Posts Providing great customer service is irrelevant without also providing a positive customer experience. Troy Korsgaden writes this guest column for Property Casualty 360.

Recent Posts He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. Please don’t miss this conversation with one of the industry’s most respected...

Recent Posts July 17, 2019 / Podcast He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. Please don’t miss this conversation with one of the...

Recent Posts The world is changing so fast that it’s difficult to keep up. A radical transformation is rumbling beneath the foundation of our venerable insurance and financial services industry. Yet we are, in many ways, still conducting business like we did in the...

Leveraging Data At The Agency Level In the insurance business, we rely heavily on metrics — also known as analytics or data — to tell us where we stand in all areas of agency performance. But these critical numbers shouldn’t be something we analyze only at the end of...

Recent Posts Guest Blog Written for Property Casualty 360 on January 30, 2019