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The Experience With The Agent Must Be Unrivaled
Recent Posts The days of buying "CHEAP" insurance only are over. There will always be a segment of clients who want the cheapest price. However, many clients will pay more for value. We need to start at a Carrier level providing an UNRIVALED client experience. Our...
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[Blog] The Learning and Performance Ecosystem
Debra Grommons Debra Grommons When I became a corporate trainer many years ago, I used to joke that I enjoyed training because I liked telling people what to do. I admit that may have been at least partially true at the time. Fortunately, I learned early on that...
Welcome to the Korsgaden Insights Community
Recent Posts I AM INCREDIBLY EXCITED about this new venture for Korsgaden International-now rebranded as Korsgaden Insights. In my work with insurance and financial services organizations, I have gained a deep understanding of the challenges many of you are facing as...
We Are Profitable When We Set the Appointment
Recent Posts We react so much throughout the day that we often forget how many opportunities there are to set an appointment under the right conditions. Design your business day workflows to always include an offer to discuss additional product solutions. Your clients...
EXECUTION IS KEY
Recent Posts A few weeks ago, I found myself in the middle of a Seinfeld episode while renting a car. I often book my rental cars through carriers who offer perks. One of the main perks I like to take advantage of is the “skip the counter” option, which allows me to...
It Starts With Trust
Recent Posts Without trust, consumers will continue to view our products and services as commodities, and our relationships with them will continue to be transactional. No different from buying a carton of milk from the store. #Advisor KorsgadenInsights.com To book a...
Everyone is a Prospective Client or Employee
Recent Posts Our profession is at risk, if we do not RECRUIT more as an industry. We need to build our bench with the next level of Executive Leaders. We need to build our bench with the next level of Agency Business Owners. To attract the right candidate in the...
The Review Has to Be Something the Client WANTS To Do
Recent Posts Offering a Annual Review is not enough. It is only “part” of a successful client engagement strategy. We must have them come in to review everything they have currently for protection. We must give them advise on what they should be thinking about and...
Focus Technology on Improving the Client Experience… Not Just Cutting Expenses
Recent Posts Changes in the economy, regulatory environment and market conditions, along with the need to increase rates to maintain profitability have created a perfect storm that has left many in the industry flat-footed, trying to figure out how to retain clients...
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