Insights

If you’re in a leadership position, your personal involvement is imperative to the growth and advancement of your team. Remember, your team is only as strong as its weakest link. Do not allow yourself to fall into a “status quo” mentality. I’ve seen too many great leaders get faked out by becoming too accustomed to their...

The best customer survey is a personal phone call following up. Every improvement point has a dramatic effect on your bottom line.
Simply put... "the best defense, is a great offense".

#Retention #CustomerFirstStrategies #DiscussionPartnerStudyGroups #InflectionPoint #KorsgadenLearningAndPerformance

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The insurance industry is in need of top talent. There has never been a better time to be in our business to attract 'A' Players. What used to be a boring and stodgy business, is now exciting and cutting edge. We should be attracting and recruiting spectacular people at every level! Whether at a carrier level or an agency firm, we need to...

Today's customers are more informed, but still want a discussion partner. There is too much information to consider. For that reason, thoughtful people want an Advisor who will give them the human touch.
Advisors are not going away... they will be bigger and stronger!
In this short video, Troy talks to The Culture Matters, Jay Doran, about...

Revenue drives business growth. Long-term revenue is achieved by putting the customer first in everything we do.
The insurance marketplace is going through a tsunami of transformation. Market leaders of the future will develop products and service offerings as solutions to the customer's needs.

#OpenPlatformProductSolutions #ProductsAndServices...

Segment existing relationships and new prospects. Ideal customers want and need the products and services you offer. Do not waste time with people who do not fit your business model.

"Birds of a feather, flock together."
Example... segments might include, hospitality, doctors, CPA's, etc.
Spend time defining your market and position yourself as a...

Small business owners must have a robust recruiting strategy to compete in today's competitive marketplace. To grow your team, focus on the fundamentals with relentless execution.
Today's top recruits are usually not the one's to answer ads or message boards. They must be "found and recruited." If you are looking for a treasure... you...

Agency Business Owners, Team Members, and Carrier Employees should constantly be updating scripts. Continuous improvement should be the goal for all customer interactions. Have a script for in-person, over the phone, or virtual. The objectives should be the same. In this one minute video short clip, TK talks about the importance of roleplay.

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Every business owner should be standing up new capabilities to ensure increased revenue and profits. One of the most important capabilities is to leverage your team to develop new business. Don’t make them feel like you are just giving them one more task to do during the day. This is more important than just another box to check. Give them...

Successful leaders are always upping their game.
To attract a high-caliber recruit to your team, you must be high-caliber. We must work harder improving our own skills to attract someone with the skills needed to serve our customers now and in the future. Never stop growing and never stop learning!
In this video short, TK discusses recruiting and...